Rwanda Emergency Numbers 2026: Police, Ambulance, Fire & Important Contacts

Knowing the right emergency number can make a critical difference when someone needs urgent help. In Rwanda, different emergency services have dedicated toll-free numbers for situations such as crime, traffic accidents, fire, medical emergencies, child protection and gender-based violence.

This guide brings together the main Rwanda emergency numbers you may need in 2026, with a focus on numbers published by official Rwandan government institutions.

Rwanda Emergency Numbers at a Glance

These numbers are listed by the Government of Rwanda and Rwanda National Police. The Ministry of Health also lists 114 or 912 for contacting the ministry, while 912 is used for emergency ambulance services. Rwanda Government emergency information and Rwanda National Police should be checked for the latest official information.

Table of Contents

• 112 – General Emergency
• 111 – Fire and Rescue
• 912 – Ambulance and Emergency Medical Services
• 113 – Traffic Accidents
• 118 – Driving Licence and Testing Queries
• 116 – Child Help Line
• 3512 – Gender-Based Violence
• 3511 – Abuse by Police Officer
• 997 – Anti-Corruption
• 110 – Maritime Problems
• What to Tell an Emergency Operator
• Mistakes to Avoid
• Frequently Asked Questions

112 – Rwanda General Emergency Number

112 is Rwanda's general emergency number. It is the number to use when you need urgent assistance and the situation does not clearly fall under another specialized emergency service.

For example, you may use 112 when there is an immediate threat to someone's safety, a serious incident requiring emergency intervention, or another situation where urgent assistance is needed.

Rwanda National Police lists 112 as an emergency toll-free number.

111 – Fire and Rescue

Call 111 when you need the Fire and Rescue Brigade, particularly during a fire or rescue emergency.

Examples include:

• A building or house fire
• A serious fire at a business
• A person trapped in a dangerous situation requiring rescue
• Other incidents requiring fire and rescue intervention

Rwanda National Police currently lists 111 as the Fire and Rescue number. Police information also identifies 112 as a general emergency number that can be used when additional emergency coordination is required.

912 – Ambulance and Emergency Medical Services

912 is the emergency ambulance number used for urgent medical assistance.

You may need an ambulance when someone has suffered a serious injury, is experiencing a life-threatening medical emergency, or requires urgent transportation to a health facility.

The Rwanda Ministry of Health currently lists 114 or 912 among its contact numbers, while Rwanda's emergency information identifies 912 specifically for ambulance services.

When calling for an ambulance, explain the patient's condition and give the exact location where the ambulance is needed.

113 – Traffic Accidents

Call 113 for traffic accidents.

This number is particularly relevant after a serious road crash where emergency intervention may be required.

When reporting a traffic accident, provide:

• The location of the accident
• Whether anyone is injured
• The number of vehicles involved, if known
• Any immediate danger at the scene

Do not put yourself in danger while trying to help. If the location is unsafe, move to a safe place if possible and wait for emergency responders.

118 – Driving Licence and Testing Queries

118 is listed by Rwanda National Police for driving licence, testing and licensing queries.

This is different from 112 or 113. It should not be treated as the general emergency number for accidents or immediate danger.

For an urgent road accident, use 113 or 112 as appropriate.

116 – Child Help Line

116 is Rwanda's Child Help Line.

It is intended for situations involving children who need help or protection. If a child is facing immediate danger, the appropriate emergency service should also be contacted.

When reporting a situation involving a child, provide as much accurate information as you safely can, including the child's location and the nature of the problem.

3512 – Gender-Based Violence

3512 is the official number listed for gender-based violence (GBV) support.

If someone is experiencing or has experienced gender-based violence, contacting the appropriate support service can help connect the person with protection and assistance.

If there is an immediate threat to life or safety, 112 should also be considered for emergency intervention.

3511 – Abuse by a Police Officer

3511 is used for reporting abuse by a police officer.

This is a specialized reporting line and should not be confused with 112, which is the general emergency number.

997 – Anti-Corruption

997 is Rwanda's anti-corruption reporting number.

If you need to report suspected corruption, use the dedicated anti-corruption channel rather than treating the situation as a general emergency unless there is also an immediate threat to someone's safety.

110 – Maritime Problems

110 is listed as the emergency number for maritime problems.

This is relevant to incidents involving water transport or maritime safety.

Other Important Rwanda Contacts

Rwanda National Police

For general Rwanda National Police contact, the current Police website lists the headquarters customer-care number as +250 788 311 155.

The Police website also provides information about traffic and road safety, motor vehicle inspection, testing and licensing, crime reporting and other services.

Ministry of Health

The Ministry of Health currently lists 114 or 912 as contact numbers. For medical emergencies requiring an ambulance, 912 is the key number to remember.

What Information Should You Give When Calling an Emergency Number?

When you call an emergency service, try to stay calm and provide clear information. The operator needs enough information to understand the situation and direct the appropriate response.

Be prepared to give:

• Your location: district, sector, street, landmark or nearby building.
• What happened: briefly describe the emergency.
• People affected: tell the operator if someone is injured or in immediate danger.
• Immediate risks: mention fire, traffic, weapons, flooding or other dangers.
• Your phone number: provide a number where responders can reach you if requested.

If you do not know the exact street or address, describe nearby landmarks, businesses, roads, schools or other recognizable locations.

What to Do While Waiting for Emergency Responders

After making the call, follow the operator's instructions.

• Move away from immediate danger if it is safe to do so.
• Do not enter a burning building.
• Do not stand in the middle of a road after a traffic accident.
• Keep the phone available in case emergency responders call back.
• If you are helping an injured person, avoid moving them unnecessarily unless remaining there is dangerous.
• Keep access routes clear for emergency vehicles.

The priority should always be protecting life and avoiding additional danger.

Mistakes to Avoid When Calling Emergency Numbers

1. Do not make prank calls

Emergency lines are intended for genuine emergencies. Unnecessary calls can occupy operators and potentially delay assistance to someone who actually needs it.

2. Do not give false information

Give the operator accurate information. If you are unsure about something, say that you are unsure rather than guessing.

3. Do not hang up immediately

Stay on the line until the operator has collected the information needed or tells you that the call can end.

4. Do not assume every problem is a 112 call

Some services have dedicated numbers. For example, 111 is listed for Fire and Rescue, 113 for traffic accidents and 912 for ambulance services.

5. Do not rely on old numbers found on social media

Emergency contact information can change. For important situations, verify numbers through official government or public-service websites where possible.

Save These Numbers on Your Phone

You do not need to memorize every emergency number. A practical approach is to save the most important ones in your phone before an emergency happens.

• Emergency – 112
• Fire & Rescue – 111
• Ambulance – 912
• Traffic Accident – 113
• Child Help Line – 116
• GBV – 3512

You can also bookmark this page so that the information is available when you need it.

Frequently Asked Questions

What is the emergency number in Rwanda?

The general emergency number in Rwanda is 112. Rwanda also has specialized numbers, including 111 for Fire and Rescue, 912 for ambulance services and 113 for traffic accidents.

What number do I call for an ambulance in Rwanda?

Call 912 for ambulance and emergency medical services.

What is the Rwanda Police emergency number?

The general Rwanda Police emergency number is 112. For traffic accidents, Rwanda National Police lists 113.

What is the fire emergency number in Rwanda?

Call 111 for Fire and Rescue. You can also use 112 for a general emergency.

What is the traffic accident emergency number in Rwanda?

Call 113 for traffic accidents.

What is the child helpline number in Rwanda?

The Child Help Line is 116.

What number can I call for gender-based violence in Rwanda?

The official GBV number listed by the Government of Rwanda and Rwanda National Police is 3512.

What is Rwanda's anti-corruption number?

The anti-corruption reporting number is 997.

Can I call 112 for any emergency?

112 is the general emergency number. However, Rwanda also provides specialized numbers for services such as fire and rescue, ambulance services and traffic accidents. When you know the appropriate specialized number, using it can help direct your request to the relevant service.

Final Takeaway

Knowing Rwanda emergency numbers before an emergency happens can save valuable time. The most important numbers to remember are 112 for general emergencies, 111 for Fire and Rescue, 912 for ambulance services and 113 for traffic accidents.

Save these numbers on your phone and share them with family members, especially children, older relatives and anyone who may need help during an emergency.

Official Sources

• Government of Rwanda – Emergency Numbers
• Rwanda National Police
• Rwanda National Police – Frequently Asked Questions
• Rwanda Ministry of Health – Contact

Last reviewed: September 2026

Emergency numbers can change. For critical situations, verify current contact information through official government sources when possible.